Delivery & Returns
DELIVERY INFORMATION
Next Business Day Delivery – Sydney & Surrounding Areas
Available locations: Sydney, Gosford, Newcastle, Wollongong and Canberra
Order your moving boxes, moving packs and packing supplies before 2pm for next-business-day delivery.
*This excludes public holidays.
Express Delivery Across Australia
Estimated delivery: 1–3 business days to Melbourne, Brisbane, Adelaide, the Gold Coast and Sunshine Coast
We offer fast delivery of moving boxes, moving packs and packing supplies to major cities across Australia.
For all other locations, estimated delivery is 2–5 business days.
Tracking
Once your order has been dispatched, you will receive an email or SMS notification containing your tracking number.
RETURNS
Love it, or your money back.
We're absolutely sure that you're going to love our Storewell products, but sometimes things just don't work out the way you expect.
Refunds
If for whatever reason you aren't happy with your purchase, you can contact us within 14 days of receiving your product for a refund. To be eligible, items must be in resellable, as new condition.
We will refund the original purchase price, excluding the initial delivery cost (if applicable).
*Return postage costs are the responsibility of the customer.
Damaged Goods
We take care when dispatching orders to minimise damage in transit. However, if your order arrives damaged, please contact us within 5 days of receiving your order.
We will arrange a replacement as soon as possible.